Dear valued customer, we are delighted to present our Frequently Asked Questions (FAQ) page, designed to address common queries and provide you with the information you need for a seamless shopping experience at Whether you are a returning customer or a new visitor, we hope this page will be a valuable resource for you.

How can I contact customer support through WhatsApp?

You can contact our customer support team through WhatsApp Chat during our operating hours from Monday to Friday, 10:00 AM to 8:00 PM (GMT +8). Simply click the WhatsApp Chat button on the bottom of main page, and it will automatically open your WhatsApp app.

Please note that we do not entertain calls. For a quicker and more efficient response, we kindly request you to use our WhatsApp Chat feature.

Do you have a physical shop or showroom?

No, we do not have a physical shop or showroom. is an exclusively online-based retail platform, where you can browse and purchase our products from the comfort of your home or on-the-go.

Are your products genuine and of good quality if there's no physical shop?

Absolutely! We take pride in offering genuine and high-quality products sourced from reputable suppliers. Our commitment to customer satisfaction and quality assurance is paramount, regardless of the absence of a physical shop.

How can I place an order?

To place an order, simply browse our website and add the desired items to your shopping cart. Once you have selected all the products you wish to purchase, proceed to the checkout page, and follow the instructions to finalize your order.

What payment methods do you accept?

We offer a variety of payment options to make your shopping experience smooth and secure. We accept Credit/Debit cards, PayPal, Touch N Go eWallet, various cryptocurrencies (Bitcoin, Ethereum, etc.), and online banking for selected banks. You can use online banking to make direct payments from your bank account.

Do you offer wholesale purchases?

No, at, we do not offer wholesale purchases. Our focus is on retail sales to individual customers, providing them with high-quality products and personalized service.

Can I get bulk discounts for large orders?

While we don’t offer wholesale pricing, we occasionally have special promotions and discounts for larger orders. These discounts are typically designed for regular retail customers who wish to purchase multiple items. Be sure to check our website or subscribe to our newsletter to stay updated on the latest offers.

How can I place a large order for events or corporate gifting?

For large orders intended for events or corporate gifting purposes, we recommend reaching out to our customer support team. We can assist you in finding the best solution for your needs, including personalized recommendations and any available promotions.

Do you offer instant delivery?

At, we are delighted to offer an Instant Delivery service to our valued customers in Kuala Lumpur and Selangor. Powered by our trusted partner, Lalamove, this swift and convenient service allows you to receive your orders on the same day, subject to availability and weather conditions. You can view the delivery cost during checkout, and tracking your order is made easy with a provided tracking number. Please note that Instant Delivery is available from Monday to Friday, 12:00 PM to 5:00 PM, and it is not offered during weekends and public holidays.

Do you ship internationally?

Yes, we offer international shipping to various countries. To provide our customers with the best shipping rates and options, we have partnered with EasyParcel for our official shipping platform. EasyParcel allows us to select the most cost-effective courier option for your destination, ensuring you get the best value for your shipping costs.

How is the shipping cost calculated for domestic orders?

The shipping cost for domestic orders is calculated based on several factors, including the destination address, package weight, dimensions, and the selected courier. During the checkout process, you can view the shipping cost for each available courier and choose the one that best suits your preferences and delivery timeframe.

Can I track my shipment?

Absolutely! Once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your shipment through the EasyParcel tracking system or the respective courier’s website.

How long will it take to receive my international order?

The delivery time for international orders may vary depending on the destination country and the selected courier option. While we strive to ensure timely deliveries, please note that international shipments might be subject to customs clearance procedures in the destination country, which can affect the overall delivery time.

Do I need to pay customs duties and taxes for international orders?

Customs duties, taxes, and import regulations vary from country to country. As the recipient, you are responsible for any applicable customs duties or taxes that may be imposed by your country’s customs authorities. To avoid any surprises, we recommend checking your country’s import regulations before placing an international order.

Is my personal information secure on

Absolutely! We prioritize the security and privacy of our customers. Our website employs industry-standard encryption technology to protect your personal information and ensure a safe shopping environment. For more details, please refer to our Privacy Policy.

Do you offer gift wrapping services?

Yes, we provide gift wrapping services for a special touch to your presents. During the checkout process, you can opt for gift wrapping and include a personalized message for the recipient.

Can I cancel my order after it's been placed?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been processed for shipping. However, once the order has been shipped, we cannot cancel it, and you may need to go through our return process.

How can I stay updated with the latest offers and promotions?

To stay informed about the latest offers, promotions, and exciting news, we invite you to check out our Newsflash section regularly. We update all the information, including exclusive deals, limited-time offers, new product launches, and more, in the Newsflash section on our website.

How do I access the Newsflash section?

You can easily access the Newsflash section by visiting our website’s homepage. Look for the “Newsflash” tab in the top menu.

We hope these FAQs answer your queries. If you have any additional questions or require further assistance, please don’t hesitate to get in touch with us. Happy shopping at!