Term & Conditions

Last Updated: 9 July, 2023

Welcome to Mukarramah 1188 Enterprise! These term and conditions (“Terms“) govern your use of our website www.mukarramah.co (“the Website“) and any products or services provided by Mukarramah 1188 Enterprise (“we,” “us,” or “our“). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

[1] Intellectual Property

1.1 All content and materials available on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are the property of Mukarramah 1188 Enterprise or its licensors and are protected by applicable intellectual property laws.

1.2 You may not use, reproduce, modify, distribute, transmit, display, perform, or create derivative works of any content or materials on the Website without our prior written consent. Unauthorized use of any content or materials may violate intellectual property rights and other applicable laws.

[2] User Accounts and Registration

2.1 In order to access certain features or services on the Website, you may need to create a user account and provide certain information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.

2.2 You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.

2.3 You are solely responsible for all activities that occur under your user account, and you agree to notify us immediately of any unauthorized use of your account or any other breach of security.

[3] Product Listings and Descriptions

3.1 We strive to provide accurate and up-to-date information on the Website, including product listings, descriptions, pricing, and availability. However, we do not warrant that the information provided is error-free, complete, or current.

3.2 The images and colors of products displayed on the Website may vary depending on your computer or device. We cannot guarantee that the display of any color or image will accurately reflect the actual product.

[4] Pricing and Payment

4.1 The prices displayed on the Website are in Ringgit Malaysia (MYR) and are subject to change without notice. We strive to ensure that all prices are accurate, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

4.2 Payment for products or services purchased on the Website must be made using the available payment methods, including online banking, credit card, PayPal, or TNG eWallet. You agree to provide accurate and valid payment information and authorize us to charge the applicable amount for your order.

[5] Shipping and Delivery

5.1 Shipping and delivery for domestic and international orders are handled by EasyParcel, our official platform for shipping and delivery services. By using EasyParcel, you agree to their terms and conditions for shipping and delivery.

5.2 We are committed to providing a smooth and efficient shipping and delivery process for our customers. In the event of any issues, such as loss, damage, or delays, we will take care of compensation claims on behalf of our customers. We will work closely with EasyParcel to resolve any shipping-related issues and ensure that our customers receive the necessary support and resolution.

5.3 Please note that any problems or delivery delays that may occur during the shipping and delivery process are not within our jurisdiction. We will make every effort to assist in resolving such issues, but ultimate responsibility lies with EasyParcel and the respective shipping providers.

[6] Return and Refund

6.1 We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact our customer support via WhatsApp within 3 days of receiving your order to request a return or refund for domestic orders.

6.2 For international orders, please note that we take extra care to double-check the items before posting them to ensure they are in proper condition. Due to the complexities and costs involved in international shipping, we regret to inform you that we are unable to provide refunds for international orders unless the item is defective or there has been an error on our part.

6.3 To be eligible for a return or refund for domestic (Malaysia) orders, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase may be required.

6.4 Return shipping costs for domestic orders are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.

6.5 Once the returned item for a domestic order is received and inspected, we will process the refund. Refunds will be issued in the original form of payment. Please allow 3 to 5 days for the refund to be processed and reflected in your account.

6.6 Please note that we are unable to provide refunds for any shipping costs associated with international orders, including both outgoing and return shipping expenses.

[7] Authenticity of Products

7.1 We take pride in offering genuine products sourced directly from the manufacturers and trusted suppliers. We do not sell knockoffs or imitations. Our long-standing business relationships with manufacturers and suppliers ensure that we can provide you with high-quality and authentic products.

7.2 We understand the importance of product authenticity to our customers. If you have any concerns about the authenticity of a product you have purchased from us, please contact our customer support, and we will address your concerns promptly and appropriately.

7.3 We have been selling online since 2017, and our experience and reputation in the industry serve as a testament to our commitment to providing authentic products to our customers.

7.4 To further reinforce our commitment to authenticity, if you find that any product you purchase from us is fake, we will refund you double the amount you paid for the product. We take such reports seriously and may require appropriate evidence to substantiate the claim.

[8] Limitation of Liability

8.1 To the maximum extent permitted by applicable law, in no event shall Mukarramah 1188 Enterprise or its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or any products or services obtained through the Website.

[9] Indemnification

9.1 You agree to indemnify, defend, and hold harmless Mukarramah 1188 Enterprise and its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of the Website, violation of these Terms, or any violation of applicable laws or regulations.

[10] Governing Law and Jurisdiction

10.1 These Terms shall be governed by and construed in accordance with the laws of “The Electronic Commerce Act 2006 (Act 658)“. Any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of KEMENTERIAN PERDAGANGAN DALAM NEGERI DAN KOS SARA HIDUP (KPDN) (MALAYSIA).

[11] Amendments

11.1 We reserve the right to modify, update, or replace these Terms at any time without prior notice. The updated Terms will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications constitutes your acceptance of the revised Terms.

[12] Severability

12.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

[13] Contact Us

13.1 If you have any questions, concerns, or requests regarding these Terms or our practices, please contact us at our email.